call center
Your call center is the public face of your company. And, every incoming call is an opportunity to build a relationship with your company´s most valuable asset - your customers. At Polixel S.A., we realize that an organization´s success depends upon providing a consistent, positive experience for every customer, on quickly and cost effectively adapting to market changes, and on having total control over your call center activities.
Composit Express, an all-in-one prepackaged call center solution, is designed specifically to meet the business needs of small to medium enterprises. It provides a comprehensive set of advanced IVR, CTI, intelligent call routing, while in queue management, screen pop, remote monitoring, remote control and centralized management capabilities.
With Composit Express´s out-of-the-box functionality and quick customization capabilities, implementation is as short as a matter of days. And, with the exceptionally intuitive, easy-to learn administrator and agent interfaces, your call center can be up and running virtually right away.
System Highlights
Intelligent skills-based routing- Leverages caller profile, agent skill sets, and business
logic, enabling improved customer satisfaction and call center productivity.
Screen pop- Display of customer details, drawn from the enterprise database,
and information entered by the customer ensures your agents have
the information they need before they start talking with a customer.
Total queue management- A full set of in-queue options, such as wait time
announcement, position in queue, call back and the option to leave a message
while retaining position in queue (call proxy), ensures high quality
service and maximizes productivity.
IVR - Enables you to deliver convenient, cost-effective, and personalized service.
Composit Tools
Administrator - A single, centralized interface for configuring, implementing, managing,
and controlling the entire Contact Center system.
Agent - Includes an Agent SmartBar for step-by-step navigation through the call flow,
speeding training and minimizing mistakes.
Supervisor - Web-enabled real-time monitoring and reporting system that allows
easy retrieval of critical events, reporting, statistical analysis,
and long-term tracking and trend analysis.
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